SHIPPING & RETURNS
We try our very best to make sure our website is up to date and all items are in stock. If an item is unavailable at the time of ordering you will be offered a replacement or refund for that item.
We aim to despatch all orders within 2-3 working days and delivery is usually within 3-5 working days, by Royal Mail or Hermes. The postal service we use depends on the weight and size of your order.
Sometimes during busy periods deliveries may take slightly longer. If you have not received your delivery within 10 working days, please contact us via the contact page.
A signature may be required on delivery, so unfortunately items cannot be left in a 'safe place'.
Please leave a note at checkout if you would like your parcel to be left with a neighbour and we will write a note on your delivery. If not, a card will be left by Royal Mail with instructions for a redelivery or collection from your local depot. If your order is not picked up within 21 days it will be returned to us. If you wish to have it redelivered, the customer will have to pay the delivery costs again, or a refund will be issued (non personalised items only), minus delivery charge.
If your order contains personalised and non personalised items, the order will be sent once your personalised items have been made. We aim for this to be within 3 working days, however handmade items may take longer at busy times.
We currently have a minimum order value of £5.00.
We post to the UK only.
We charge £2.95 for P&P. Candles & Keepsakes cover any additional charges.
Return & Exchange Policy
You may return your order to us (excluding personalised items) within 7 working days.
Your item(s) must be unopened, in their original packaging and in perfect condition. Please be aware that you (the customer) are responsible for all postage costs connected to this, unless it was an error on our behalf. If the returned item(s) do not make it back to us we will require proof of postage before a refund can be issued.
If you would like a refund, you will be refunded the total of your order minus any delivery charges. If you would like to exchange a product, the customer is responsible for costs incurred sending a replacement.
DAMAGED IN TRANSIT
Please contact us via email within 24 hours of receiving your parcel stating which item has been damaged.
We will require photos of the damaged item as well as packaging. A claim will be raised with the courier which can take up to 14 days.